IMPORTANT UPDATE FROM CANADA REVENUE AGENCY
The Canada Revenue Agency (CRA) will transition to online mail as the default method of delivering most business correspondence, reflecting the CRA’s ongoing commitment to enhancing service delivery. This means your business clients will stop receiving paper mail and will start receiving most of their notices and other correspondence through the CRA’s secure online portal, My Business Account.
This change applies to all:
- new business number and program account registrations
- existing businesses registered for My Business Account
- businesses who have a representative that accesses the CRA’s services on their behalf through Represent a Client
Businesses can prepare for this change by signing in to or registering for My Business Account and ensuring their account includes an up-to-date email address. Adding an email address allows the CRA to send notifications when important changes are made to your clients’ account and to alert you when there is new mail to view in My Business Account. Your clients can have up to three email addresses on file for each program account, and can also add you or other authorized individuals.
If your business clients are not ready to make the switch to online mail, they’ll need to make a request to activate paper mail using form RC681 – Request to Activate Paper Mail for Business to the CRA or through My Business Account starting May 2025.
